Customer Service
Good customer service means providing timely, attentive, positive service to a customer, making sure their needs are met in a manner that reflects positively on the company or business.
About the Course
Good customer service means providing timely, attentive, positive service to a customer, making sure their needs are met in a manner that reflects positively on the company or business.
The primary job of a customer service representative is to address customer issues and resolve them quickly and efficiently. Representatives can interact with customers on a variety of channels such as phone, email, and social media. Many workplace positions other than formal customer service roles involve contact with clients. These positions can benefit from using Customer Service skills too.
Overview
To perform a customer service role, you need to use particular skills including active listening, empathy, problem-solving and communication. In the Customer Service workshop, you will learn about all these topics and also cover what customers want, the importance of loyalty, how to measure customers satisfaction, skills and attitudes needed, the value of a complaint and several techniques to providing excellent customer service.
This workshop is for:
• Job seekers
• New employees in Customer Service rolesAnyone whose job requires significant interaction with clients or customers
Job roles that use this skill heavily:
• Receptionist
• Office manager
• Customer service representations
• Retail workers
• Call centre employees
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