Office Administration
An office administrator or office manager plays a key role in any organization’s infrastructure, regardless of the scale.
About the Course
Office administration involves activities such as financial planning, record keeping and billing, personnel, physical distribution and logistics, within a group, department or office within an organization. An office administrator or office manager plays a key role in any organization’s infrastructure, regardless of the scale. A well run office optimizes clear communication and helps an organization’s operations work efficiently. Making office administrative a priority, will establish clear policies and procedures with employee understanding, which ensures the work environment runs smoothly.
Overview
This 12-day workshop focuses on the most important attitudes, skills, and knowledge a professional office administrator should possess. Looking at what a typical day can look like, topics include demonstrating clear, confident verbal, non-verbal and written communication together with critical skills such as listening, asking questions, and recognizing nonverbal messages in a professional setting. We will look at business etiquette issues around office interactions and examine the power of questions to better handle inquires and complaints. The workshop will help you learn how to create and manage the office and your day along with how to set clear goals and objectives for better planning and performance.
This workshop is for:
• New Administration EmployeesIndividuals looks to advance their organizational skills
• Job Seekers
Job roles that use this skill heavily:
• Human Resources roles
• Administrative Assistants
• Receptionist
• Office manager
• Customer service representative
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